Terms & Conditions

Welcome to Bird Park & Eco Village, a destination dedicated to nature, wildlife, recreation, education, and family entertainment.

These Terms & Conditions outline the rules and guidelines for accessing our website, visiting our facilities, booking services, and participating in recreational activities.

By using our website, making a reservation, purchasing an admission ticket, or entering the park, you agree to comply with the applicable terms and visitor guidelines.

Please read these Terms & Conditions carefully before planning your visit.

1. General Information

Bird Park & Eco Village offers a variety of attractions and recreational experiences, including bird and wildlife viewing, boating, family entertainment, educational exhibits, and food and dining facilities.

Information about attractions, operating hours, availability, admission charges, and other services may be updated periodically.

We aim to provide accurate information but reserve the right to make reasonable operational changes when necessary.

2. Park Admission and Entry

  • Visitors must obtain a valid admission ticket or authorization to enter the park.
  • Admission fees and applicable charges will be communicated through official channels.
  • Children should be accompanied and supervised by a responsible adult.
  • Visitors must follow instructions provided by authorized park personnel.
  • Park management may refuse entry or require a visitor to leave for serious violations of park rules, threatening behavior, or other lawful safety reasons.
  • Admission to the park does not automatically include access to separately priced activities or services.

3. Opening Hours

Our published operating hours are:
Every Day: 10:00 AM – 6:00 PM

Opening hours may change due to weather conditions, maintenance, special events, public holidays, safety requirements, or other operational circumstances.

Visitors are encouraged to confirm current opening hours through our official website or contact channels before traveling.

4. Bookings and Reservations

Visitors may submit booking requests through our website or other authorized booking channels.

  • All reservations are subject to availability and confirmation.
  • Visitors are responsible for providing accurate contact and booking information.
  • Group visits, special celebrations, and organized events may require advance arrangements.
  • Reservations are considered confirmed only after confirmation has been provided through an authorized communication channel.
  • Additional conditions may apply to specific activities, event arrangements, or group bookings.

Bird Park & Eco Village may contact visitors when clarification or modification of a booking is necessary.

5. Admission Fees and Payments

Admission prices, activity fees, and service charges may vary depending on the selected services, visitor category, and applicable offers.

  • Prices will be communicated through official booking or ticketing channels.
  • Additional charges may apply for boating, food, special events, or other separately priced services.
  • Payments must be made through authorized payment methods.
  • Visitors should retain their tickets, receipts, or booking confirmations for reference.

Any applicable taxes or mandatory fees will be communicated in accordance with relevant laws.

6. Cancellations and Refunds

Cancellation, rescheduling, and refund eligibility depend on the type of ticket, reservation, or service purchased.

  • Visitors should contact park management promptly if they wish to modify or cancel a confirmed reservation.
  • Any applicable cancellation deadlines or charges should be communicated during the booking process.
  • Refund requests will be reviewed according to the terms disclosed at purchase and applicable consumer protection laws.
  • If an attraction or confirmed service becomes unavailable due to circumstances within the park’s control, management will communicate the available alternatives, rescheduling options, or applicable remedies.

Nothing in these Terms limits any refund or other rights that visitors are entitled to under applicable law.

7. Visitor Conduct and Safety

To maintain a safe, peaceful, and enjoyable environment, all visitors are expected to:

  • Respect other visitors, employees, and park property.
  • Follow posted safety notices and staff instructions.
  • Supervise children throughout the visit.
  • Avoid running, pushing, fighting, or engaging in dangerous activities.
  • Use designated walkways and visitor areas.
  • Keep the premises clean and dispose of waste in designated bins.
  • Refrain from damaging plants, facilities, equipment, or natural habitats.

The park may take appropriate action against behavior that endangers visitors, animals, staff, or property.

8. Wildlife Protection and Animal Welfare

Bird Park & Eco Village is committed to encouraging responsible wildlife observation and respect for animals.

Visitors must:

  • Avoid feeding birds or animals unless expressly permitted and supervised by park staff.
  • Not tease, chase, frighten, or harm wildlife.
  • Not enter animal enclosures or restricted wildlife areas.
  • Avoid excessive noise or disruptive behavior near animals.
  • Follow any specific instructions displayed around aviaries, ponds, and animal habitats.

Visitors who disregard wildlife protection guidelines may be asked to leave the relevant attraction or park premises.

9. Boating and Recreational Activities

Visitors participating in boating or other recreational activities must follow all applicable safety instructions.

  • Boating activities are subject to weather conditions and operational availability.
  • Participants must follow staff directions and use any required safety equipment.
  • Children must be accompanied or supervised as required by the activity’s safety rules.
  • Dangerous behavior, overloading, or misuse of recreational equipment is prohibited.
  • Park management may temporarily suspend activities where necessary to protect visitor safety.

Visitors should inform the responsible staff member of any concerns that may affect their safe participation.

10. Food and Dining

Food and beverage services may be available at designated dining facilities.

  • Menu items, prices, and availability are subject to change.
  • Visitors should inform dining staff about relevant food allergies or dietary requirements before ordering.
  • Food safety and hygiene concerns should be reported promptly to management.
  • Any restrictions on outside food, beverages, or picnic arrangements must be clearly communicated at the park or during booking.

11. Photography and Videography

Visitors may take personal photographs and videos in areas where photography is permitted.

However:

  • Photography must not disturb wildlife or other visitors.
  • Drones and commercial photography may require prior written permission.
  • Photography may be restricted in designated areas for safety, privacy, or animal welfare reasons.
  • Visitors must respect the privacy and consent of other guests.

Bird Park & Eco Village will obtain appropriate authorization before using identifiable visitor photographs for promotional or commercial purposes where required by law.

12. Personal Belongings

Visitors are responsible for taking reasonable care of their personal belongings.

We recommend keeping valuable items secure and reporting any lost or found property to park staff.

The park will handle claims relating to loss, theft, or damage according to applicable law and the circumstances involved.

13. Health and Emergency Situations

Visitor safety is an important priority.

In the event of an injury, illness, or emergency, visitors should notify park personnel immediately.

Visitors must comply with reasonable emergency instructions, evacuation procedures, and temporary access restrictions.

Certain activities may have age, health, height, or other safety requirements. Such restrictions should be communicated at the relevant attraction.

14. Website Use and Intellectual Property

All original website content, including text, graphics, logos, photographs, and other materials owned by Bird Park & Eco Village, is protected by applicable intellectual property laws.

Visitors may access website content for personal, non-commercial purposes.

Unauthorized copying, reproduction, redistribution, modification, or commercial use of protected materials is prohibited without prior permission, except where permitted by law.

Users must not attempt to compromise website security, submit fraudulent reservations, or interfere with normal website operations.

15. Limitation of Liability

Bird Park & Eco Village takes reasonable steps to provide a safe and enjoyable visitor experience.

However, some activities may involve inherent risks, and certain attractions may be affected by weather or operational conditions.

Visitors are expected to follow safety rules and exercise reasonable care.

To the extent permitted by applicable law, Bird Park & Eco Village is not responsible for losses resulting solely from a visitor’s failure to follow reasonable safety instructions or from circumstances beyond the park’s reasonable control.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted.

16. Changes to Attractions and Services

We reserve the right to modify, temporarily close, or discontinue an attraction or service when reasonably necessary due to:

  • Maintenance or equipment issues.
  • Adverse weather conditions.
  • Animal welfare requirements.
  • Health or safety concerns.
  • Government instructions or legal requirements.
  • Other operational circumstances.

Where changes affect a confirmed paid service, we will address the situation in accordance with the disclosed booking terms and applicable law.

17. Third-Party Services

Our website or facilities may provide access to third-party services, including payment platforms or external websites.

Those services may be governed by their own terms and privacy policies.

Visitors are encouraged to review the relevant conditions before using third-party services.

18. Governing Law

These Terms & Conditions are governed by the applicable laws of the People’s Republic of Bangladesh.

Any disputes will be addressed in accordance with applicable Bangladesh law and the jurisdiction of the appropriate courts or authorities.

19. Updates to Terms & Conditions

Bird Park & Eco Village may revise these Terms & Conditions to reflect changes in park operations, services, legal requirements, or visitor policies.

Updated terms will be published on our official website with the revised effective date.

Changes will not retroactively remove rights that visitors have already acquired under applicable law.

20. Contact Information

For questions regarding reservations, visitor guidelines, cancellations, or these Terms & Conditions, please contact us.

Bird Park & Eco Village
Phone: +8801334935695
Email: info@birdparkecovillage
Website: birdparkecovillage.com
Address: Office Bazar Road, Ajmeru, Vujbal, Moulvibazar-3200, Sylhet, Bangladesh.

We look forward to welcoming you to Bird Park & Eco Village for an enjoyable experience surrounded by nature, wildlife, and recreation.